Decorative Book (Hermès - The Modern Luxury Series) (copy)
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Frequently asked questions
Konverter Outlet sells surplus stock, which is why products may have cosmetic defects. Every product is checked before it leaves the warehouse. If a product is damaged, we will contact the customer before shipping and let them know about the defects. If the product is not suitable in that condition, we will offer a discount based on the extent of the damage or refund the money. Products may be missing their original packaging, or the original packaging may be damaged.
Konverter Selekt sells made-to-order furniture. See the products here: en.konverter.ee/selekt
Some Selekt samples are on display in our showroom and can be bought right away, but most of our large selection is made to order!
Where can I see all the products for sale, and where is the physical store?
Our large 2000 m² Home Furnishing Centre and Outlet store is in Tallinn, Lasnamäe, at Läänemere tee 74a.
In autumn 2024 we expanded and opened a second large 5000 m² Home Furnishing Centre in the Tähesaju quarter, at Tähesaju tee 5, Tallinn.
Opening hours: https://www.konverter.ee/kontakt/
Are the prices negotiable or final?
All Konverter prices are fixed and there is no room for bargaining. Possible defects and wear have already been taken into account when setting the price. Discounts are applied systematically by our software and depend on many factors, such as time, stock level and stock turnover.
Can products be reserved?
Products can be reserved for up to 2 days. Reservations are not possible during major sales campaigns.
Delivery and handover of products
1. Products in stock are dispatched to the Customer within 7–10 working days at the latest. During major sales campaigns, order processing takes longer and may take up to 20 working days. Domestic shipping within Estonia adds 3–7 working days to these delivery times. The Konverter online store is not obliged to dispatch products to the Customer on weekends or public holidays.
The estimated delivery times of Konverter Selekt products to the Konverter warehouse are shown on each product page, plus 3–7 working days for domestic shipping within Estonia.
2. The Konverter online store is not responsible for the length of the delivery time. The delivery times given are average arrival times.
3. Delays and misunderstandings in delivery can be avoided by making sure that the information in the order is accurate and correct.
4. If you choose the “I will pick it up myself” delivery method, you can collect the goods from Läänemere Konverter, Läänemere tee 74a, Tallinn, Mon–Fri 10:00–18:00, Sat 11:00–15:00, or from Tähesaju Konverter, Tähesaju tee 5, Tallinn, Mon–Fri 10:00–18:00.
Please collect your goods within 5 days of being notified.
If the customer does not collect the goods within 2 weeks of the notification, we have the right to charge a storage fee of €12 per m³ per month.
Important! If the goods cannot be delivered to the Customer on the previously agreed date for reasons attributable to the Customer (the Customer does not answer the phone, the Customer is not present at the time of delivery, or the Customer wants a later delivery date than previously agreed), the transport fee will not be refunded, because the carrier has already loaded the goods at our warehouse and arranged the transport.
Right of withdrawal
1. After the order has been delivered, the Customer has the right to return the ordered products within 14 days. The right of withdrawal applies only to private consumers, not to legal entities.
2. The returned product must still have the product code sticker attached by the Konverter online store.
3. The Customer bears the cost of returning the goods. The Konverter online store bears the return costs if the delivered goods differ from what was ordered.
4. To return goods, a return application must be submitted within 14 days of receiving the order, using the complaint form on the Konverter website: https://en.konverter.ee/reklamatsiooni-vorm
5. The Customer must return the goods to the Konverter online store no later than 14 days after submitting the return application.
Within this time, the goods must be brought to Läänemere tee 74a, Tallinn or Tähesaju tee 5, Tallinn, depending on where the order was issued. If the goods are returned to the other Konverter store, a €5 transfer fee between warehouses applies.
6. The refund is made within 14 days after the product has been returned to the online store warehouse. We refund money only to the bank account from which the order was paid.
7. Products bought in our stores cannot be returned just because they do not suit you.
Important! If the goods cannot be delivered to the Customer on the previously agreed date for reasons attributable to the Customer (the Customer does not answer the phone, the Customer is not present at the time of delivery, or the Customer wants a later delivery date than previously agreed), the transport fee will not be refunded, because the carrier has already loaded the goods at our warehouse and arranged the transport.
For returns, please fill in the complaint form: https://en.konverter.ee/reklamatsiooni-vorm/
